Frequently Asked Questions

To reserve one of our Reunion Resort vacation rentals, you can securely book online directly through our website 24/7. Alternatively, you can contact any of our Reunion Resort Reservations Specialists toll-free at 1-833-258-0472 (option 2 – Press 3), or at 407-662-1000 for calls outside the USA and Canada.

To secure your vacation rental, a deposit of 20% of the total reservation amount is required at the time of booking. Please note that this deposit becomes non-refundable 48 hours after the initial booking if the reservation was made on or prior to 11/13/2024.

The final balance will be charged 30 days prior to your scheduled arrival date.

Yes, once you booked a specific home it is blocked exclusively for your reservation dates. In the event of a rental property becoming unavailable through unforeseen damage or circumstances beyond our control, Reunion Resort will seek to offer alternative accommodations. In the event alternative accommodations cannot be secured or are unacceptable to you, the company will refund all monies paid to the company.

All pertinent confirmation details and arrival instructions will be conveniently delivered to your email inbox. Once your reservation is finalized, you can expect to receive your Rental Agreement, along with a secure link to verify your identity and payment method, as well as a form for registering your accompanying guests. Upon completion of these requirements and receipt of your deposit to secure your booking, a confirmation email will promptly follow. Detailed arrival instructions, including the access code for your vacation home, will be dispatched 48 hours prior to your scheduled arrival. Please note that full payment must be settled before access instructions can be provided.

Booking directly with Reunion Resort & Golf Club guarantees full and unrestricted access to our exceptional amenities, including our renowned water park and signature golf courses. While third-party rental companies may offer accommodations, access to Reunion's amenities and services can be significantly limited. The only exceptions to this rule are qualifying homes from Reunion Resort's Approved Rental Partners - Top Tier at Reunion, Jeeves, Magical Vacation Homes, Rentyl and Florida Vacation Homes.

To confirm your reservation, a deposit of 20% of the total stay amount (inclusive of taxes and service fees) is required at the time of booking. This deposit becomes non-refundable 48 hours after the booking is made for reservations made on or before 11/13/2024. The remaining balance must be settled 30 days before your scheduled arrival date.

Should you need to cancel your reservation, please note that cancellations made within 0-13 days prior to the arrival date will result in the forfeiture of all monies paid.

Cancellations made within 14-29 days prior to the arrival date will result in the forfeiture of 50% of the total reservation value.

All cancellation requests must be submitted in writing. Reunion Resort regrets its inability to waive ANY cancellation charges under any circumstances.

Once a reservation has been confirmed, changes to the reservation dates or rental property are not permitted. Any attempt to modify the reservation will be considered a cancellation, subject to the cancellation policy. Please be advised that no refunds will be provided for late arrivals, early departures, or any unused days during your reservation.

For peace of mind, Reunion Resort highly recommends you protect your trip with Travel Insurance. Travel Insurance protects your vacation investment up to 100% for covered reasons like illness, injury or death in the family or someone in the traveling party, natural disasters, hurricanes, travel delays and much more. To learn more & purchase travel insurance you may visit: https://reunionresort.rentalguardian.com/

After a reservation is confirmed, alterations to rental properties or reductions in nights are not permitted. However, adding extra nights is possible subject to availability. Any additional nights added will be charged at the prevailing rates at the time of modification.

Yes, Reunion Resort & Golf Club enforces a minimum length of stay depending on the size of the property and seasonality. The minimum night stay will vary starting with a minimum of at least 2 nights.

If you experience an emergency in your vacation rental unit, our engineering team is available to help. You can request assistance by calling our 24/7 guest services line at 407-662-1000.

Engineering staff are on-site daily from 9:00am to 10:00pm to handle non-emergency repairs.

Please call our emergency line if you have an urgent issue like a water leak or appliance malfunction that requires immediate attention, even outside of normal business hours. We strive to respond to all maintenance requests as quickly as possible for your convenience.

If you are coming with a small group, booking several villas or homes may be perfect for you. If you plan to book five villas or homes or less, please contact our Reservations Team at (833) 258-0472. If your group is larger than five villas or homes, our Catering Team will be happy to assist you; please call (407) 396-5200.

Yes, we do have vacation homes and villas that have accessible features. Please call (833) 258-0472 and our reservations team can assist you in finding a rental that meets your accessibility needs.

We also have units equipped for hearing impaired guests. We aim to provide an enjoyable, convenient vacation for all guests, regardless of ability. Please let us know if you need any special accommodations and we're happy to do everything possible to ensure you have a comfortable stay.

Yes, there is a mandatory daily resort fee applied to all room rates at Reunion Resort. This fee covers access to amenities and activities around the resort for registered guests, including:

- Complimentary WiFi internet

- Access to 3 signature golf courses and tennis center*

- Water park access with floats, lounge chairs, and umbrellas

- Access to 7 pools around the resort

- Access to play Pickleball, FootGolf, Mini Golf*

- Bicycle rentals for use around the resort*

- Driving range and short game practice area

- Fitness center access

- Business center access

*Additional Fees required to play.

The standard resort fee is $40 per night plus tax, but may vary for larger vacation home rentals. This fee is included on your vacation rental total and covers all registered guests in your party.

We thoroughly clean and sanitize each rental home before your arrival and after your departure. Cleaning supplies like vacuums, mops, and brooms are provided in case you need to tidy up at all. If you would like a full mid-stay cleaning, we're happy to schedule that for an additional fee with at least 48 hours’ notice.

We aim to provide you a spotless, comfortable home upon check-in. Daily cleaning is not included with your stay, but please reach out if you need any extra cleaning services for a fee.

Guests staying in our vacation homes are allowed to have visitors join them and use resort amenities during their stay as long as it does not exceed the max occupancy of the vacation rental.

For example, if you book an 8-person home but only have 6 staying, you can extend free access to resort amenities for 2 visitors. Please contact our Guest Services team if you have any questions about visitors - we're happy to help coordinate. Visitors may be asked to check-in at Guest Services upon arrival for access passes and information. We aim to make Reunion Resort a welcoming place for all guests and their friends and family.

Unfortunately, we do not allow parking of trailers, RVs, campers, or oversized vehicles anywhere on the resort property, including home driveways. Our garage parking is also reserved solely for homeowners and not available for guest use. If you need recommendations on nearby storage facilities or RV parks to accommodate oversized vehicles during your stay, our concierge team would be happy to assist you. Please contact us prior to your arrival so we can explore alternatives and ensure you have a wonderful vacation.

We understand many guests consider their pets part of the family and wish they could bring them along on vacation. However, we regret that pets are not allowed in our villas and vacation rental homes. We do make exceptions for certified service animals. Additional cleaning fees may apply.

Smoking is prohibited inside the villas and vacation rental homes at Reunion Resort. This includes smoking on any outdoor patio or balcony attached to the home. However, we do have designated outdoor smoking areas located around the property for your convenience. Please contact our Guest Services team and we would be happy to provide you with information on the locations of these designated smoking areas.

Check-in begins promptly at 4:00 pm, while Check-out time is at 10:00 am. For the convenience of our guests who book through Reunion Resort & Golf Club, we provide a 24-hour check-in service at our lobby.

To secure a late check-out or early check-in, we recommend you book the full day prior to arrival or on departure to guarantee early arrival and late departure times. Early check-in and late check-out may be available for an additional fee. If you do not book the extra night in advance, you can request availability within 72 hours prior to the requested date.

As you prepare for check-out, we kindly request that you strip the beds of sheets and linens, and gather used towels from bathrooms, placing them in the designated laundry area. Additionally, please ensure all trash cans are emptied, and leave secured bags on a tiled surface at or near the front door. Ensure all doors and windows are securely closed and locked. Lastly, don't forget to thoroughly check for all personal belongings before departing. Upon your final departure, securely close the front door. There is no need to visit the front desk for checkout.

Each residence within Reunion Resort boasts its own distinctive charm and array of amenities, allowing you to select the ideal space and features to suit your family or group's preferences. From private pools and home theaters to game rooms and themed bedrooms, our vacation homes offer a wealth of options to enhance your stay.

Please review specific details of your chosen vacation rental on our website, to see what is included with your rental. Every vacation home is furnished to ensure a memorable and hassle-free experience.

Additionally, property amenities include complimentary local calls, high-speed wireless internet access, a fully-equipped kitchen, full-sized washer and dryer, as well as essential items such as an iron, ironing board, hairdryer, towels, linens, and cleaning supplies.

To kick start your stay, we also provide a complimentary starter package of soap, toilet paper, and trash bags. You will be responsible for purchasing additional supplies as needed for the duration of your stay.

Yes, every accommodation at Reunion Resort & Golf Club features a fully-equipped kitchen, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Furthermore, every vacation home includes convenient amenities such as a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.

Yes, each vacation rental property (with exception to the ones located in the Seven Eagles community) is equipped with a full-sized washer and dryer, as well as an iron and ironing board, ensuring your stay is as convenient as it is comfortable.

The Reunion Resort pools, including the water park, are typically heated to around 80 degrees during cooler months for guest comfort. For private home pools, pool heat is available at an additional daily fee for most properties.

To have the spa heated, pool heat must be ordered with your reservation. The spa or hot tub cannot be heated independently and shares the same water as the pool. It's important to note that once the heat is activated, it may take several hours to warm the pool. The same applies for heating the spa however, during cooler weather, the pool heater may not reach the desired temperature due to ambient air conditions and the type of pool heater your rental home has installed.

The pool heaters are set on a timer, activating in the morning and deactivating in the evening. As a result, some cooling may occur overnight when the air temperature drops. For safety reasons, guests are not allowed to adjust the pool heater settings at any point during their stay; this task must be performed by a trained engineer.

Elevators located in our vacation rental homes are generally reserved solely for homeowner use. However, we do have a small number of select rental homes where the elevator may be available for guest usage as well. These homes will clearly indicate elevator access for renters in the property's description on our website. If elevator access is needed for your stay, please be sure to only book a home that specifies elevator usage is permitted for guests. Our reservations team can also double check accessibility when booking. We aim to provide clear expectations ahead of time so you can find the perfect accessible rental for your needs. Please don't hesitate to reach out with any other questions.

Guests who reserve accommodations through Reunion Resort & Golf Club enjoy complete access to our array of amenities. These include our expansive water park, three distinguished golf courses, on-resort shuttle service, tennis courts, and much more. Many amenities, like the water park, are complimentary with the resort fee, while others, such as rounds of golf, may require an additional charge.

Reunion offers a complimentary on-resort shuttle service so that you can go anywhere on the property with ease. The shuttle operates 24 hours a day! Children must be accompanied by an adult 16 years or older to ride the shuttle. Adults must have a form of identification to verify age. Just dial 0 from your villa or if in a vacation home, call (407) 396-3180 to be picked up.

If you book your stay with Reunion Resort or one of our Preferred Partners in a home that has amenity access, you will have access to the water park every day of your stay, included with your resort fee. The number of guests who can use the amenities is correlated with the occupancy of your villa or home.

Yes, there is a fitness center at Reunion Resort. Guests who book through Reunion Resort & Golf Club may use the facility at no additional charge.

Walt Disney World’s theme parks are 6 miles from Reunion Resort & Golf Club. SeaWorld Orlando is 15 miles from our property and Universal Orlando is approximately 20 miles from Reunion®. There are multiple routes you can take, depending on which theme park you plan to visit. We suggest using Google Maps on your phone or GPS to determine the quickest route at the time.

Orlando theme park, attractions, and dinner show tickets are available through our website.

Reunion Resort is proud to provide free scheduled transportation from the Reunion Grande front-drive to Walt Disney World’s Transportation and Ticket Center - from there, you can access the monorail or Disney buses to reach any Disney attraction.

You’ll find our retail shop conveniently located inside The Grande with an excellent selection of toiletries, snacks, drinks, and souvenir apparel. Avid shoppers will also want to check out the Mall at Millenia as well as the Orlando Premium Outlets (two locations: Vineland Avenue, and International Drive).